Easy and user friendly
I have been going to this dentist office since 2015. I am fairly new to Yelp and just read the reviews provided. My experiences with Faith, who is, hands down, the most thorough, gentle and sweetest person I have ever had that takes "pleasure" of deep-diving into my mouth with scary sharp objects to help me improve my overall health. ;-). She is simply an amazing person who makes you feel welcome and not "just a customer." Lisa is another Dental Hygienist whom I have also had the pleasure of her hygiene practice that I have also enjoyed (Despite her choice in Pro Football teams!). I have not had the negative experiences that others have had several years ago. Dr. Zhao is a wonderful dentist and I highly recommend them. I have had to have 2 Crowns during this time. Dental insurance is helpful but doesn't cover all the costs, however that isn't the dentist's fault! I have never been chastised nor belittled for my lack of knowledge of services offered. There isn't any "high-pressure" sales pitches... you can simply say "no, thank you!" And move forward with your life! The front office staff are friendly and helpful. If someone is tied up on the phone, someone else will quickly step up to help. It is a busy office and I have never felt like I was rushed. Dr. Zhao, Faith and Lisa spent quality time explaining the Who, what, when, where, how and why of my body's needs and explained the options and consequences. Simply an awesome place... well worth the money and visit!
I have been to this office four times now, and each time I experience a pleasant, smooth appointment process, something I have not experienced at other dental offices. The first time I came in, I had an infected wisdom tooth that needed to be pulled. They went ahead and gave me antibiotics and a mouthwash to use while the infection cleared up, took bitewings, and had me come back to get both wisdom teeth on the top out. The oral surgeon (can't remember his name but he was very nice) had both teeth out in just a few minutes, explained everything to me very thoroughly, and listened when I told him that I need more Novocaine than most people as I am a natural redhead and therefore more resistant to anesthesia.At the time of my wisdom teeth being removed, they told me that I needed a list of cleanings and fillings as I had not been to the dentist in a long time, but that I could schedule them at my convenience, when I could afford to come back.Last week, I broke a tooth and came in to have an exam done. They told me I needed a cleaning on that quadrant of my mouth before they could fill the cavity and broken area, and scheduled me. The hygienist was kind, gentle, and patient, and very thorough. She told me I would probably need to take Tylenol or Ibuprofen following my appointment for a day or so while my gums recovered from the scaling and root planing. I went back in yesterday to have the tooth filled and Dr. Legler was great, he remembered me from the previous cleaning visit when I said I needed extra numbing, without me saying it out loud. When I did feel pain during the procedure, he offered me the option to keep going or get numbed again- I tried to brave it one more time but the second time I raised my hand he went ahead and numbed me more and was very kind and patient about having to stop his procedure halfway through to make me more comfortable. Until I have a reason not to I will continue to come to this dental office! I've had nothing but good experiences here, the staff are always great and even though I hate dental appointments I always leave feeling like I worked myself up for nothing because they make it so easy.
Friendly, professional service. Very understanding staff got me through tough procedure with virtually no pain and kind support. Highly recommend.
I can't say enough about this practice. I was ten minutes late for my appointment and everyone was totally understanding. I wish I knew my hygienist's name. She is such a kind person and gave me such an outstanding cleaning. Dr. Zhao is wonderful and personable. This practice really knows how to take care of their patients. Thank you!